Terms & Conditions

1. Acceptance of Terms & Eligibility

By using this website or placing an order with Telekra Products, you represent and agree that:

• You have read, understood, and agree to these Terms.

• You are legally capable of entering into a binding agreement.

• You are at least the age of majority in your jurisdiction, or you have the consent and supervision of a parent or legal guardian.

• You will provide accurate, current, and complete information when using our website or placing an order.

• You will use our website and products only for lawful purposes and in accordance with these Terms.

Telekra Products reserves the right to refuse service, terminate accounts, cancel orders, or restrict access to the website when reasonably necessary, including when we believe these Terms have been violated or fraudulent or unlawful activity may be involved.

2. Products, Pricing, Availability & Modifications

Telekra Products makes reasonable efforts to provide accurate descriptions, images, pricing, and availability information for products offered on our website. However:

• Product descriptions, images, colors, dimensions, specifications, and other information may not always be completely accurate or may vary depending on your device or display.

• We do not guarantee that every product will always be available.

• Prices, promotions, product offerings, and availability may be changed or discontinued at any time without prior notice, except where applicable law requires otherwise.

• We reserve the right to correct errors, inaccuracies, or omissions, including after an order has been submitted.

• We may limit quantities available for purchase or refuse or cancel orders where permitted by law.

If an order must be canceled because of a pricing error, product availability issue, suspected fraud, or another legitimate reason, we will make reasonable efforts to notify you using the contact information provided with your order and refund any amounts paid for the canceled portion of the order, when applicable.

3. Accuracy of Billing, Account & Order Information

When placing an order, you agree to provide accurate, complete, and current information, including:

• Your name;

• Billing address;

• Shipping address;

• Email address;

• Payment information; and

• Any other information reasonably necessary to process your order.

You agree to promptly update your information if it changes.

Telekra Products reserves the right to refuse, limit, or cancel orders where permitted by applicable law, including orders that appear to involve:

• Fraud or unauthorized payment activity;

• Incorrect or incomplete information;

• Abuse of promotions or discounts;

• Resale or unauthorized commercial distribution; or

• Violations of these Terms.

If we cancel an order after payment has been successfully processed, we will refund the applicable amount in accordance with applicable law and our refund procedures.

4. Shipping Policy

Shipping Time

Telekra Products aims to deliver orders within approximately 2–12 business days after processing and shipment, depending on factors such as:

• Product availability;

• Order processing requirements;

• Shipping destination;

• Carrier operations;

• Weekends and holidays;

• Weather or other events outside our reasonable control.

The 2–12 business day timeframe is an estimated delivery window and is not a guaranteed delivery date, unless we expressly state otherwise.

Business days generally do not include Saturdays, Sundays, or applicable holidays.

Shipping Delays

Although we make reasonable efforts to process and ship orders promptly, delivery delays may occur due to circumstances outside our control. Telekra Products is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, incorrect customer-provided addresses, or other events beyond our reasonable control, except as otherwise required by applicable law.

Customers are responsible for providing an accurate and complete shipping address. Please contact us as soon as possible if you believe an address was entered incorrectly.

5. 14-Day Money-Back Guarantee, Returns & Refunds

Telekra Products offers a 14-Day Money-Back Guarantee on eligible purchases.

Return Eligibility

To request a return under this guarantee:

• You must contact us within 14 calendar days after receiving your order.

• You may be required to provide proof of purchase and information necessary to identify and evaluate the order.

• Returned products must comply with any reasonable return instructions provided by Telekra Products.

Depending on the nature of the product, a return may be ineligible if the product:

• Was designated as final sale or otherwise clearly identified as non-returnable before purchase, where permitted by applicable law;

• Has been used, damaged, altered, or misused after delivery;

• Is missing substantial original components or accessories;

• Is a customized or personalized product;

• Cannot reasonably be resold for health, hygiene, or safety reasons once opened or used; or

• Is otherwise excluded as permitted by applicable law.

Nothing in these Terms is intended to limit any non-waivable consumer rights or remedies available under applicable law.

How to Request a Return

To begin a return request, contact Telekra Products at:

Email: Nicknhan.nguyen@gmail.com

Please include, when available:

• Your full name;

• Order number;

• The email address used for the order;

• The product you wish to return; and

• The reason for the return.

We may provide additional return instructions, including the applicable return address.

Refunds

Once an eligible return is received and inspected, Telekra Products will determine whether the return qualifies for a refund under this policy.

If approved:

• Refunds will generally be issued to the original payment method, unless otherwise required by law or agreed upon.

• Original shipping charges and return shipping costs may be non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise.

• Processing times may vary depending on your financial institution or payment provider.

California law may require certain return-policy limitations or conditions to be conspicuously disclosed. Telekra Products intends for this policy to operate consistently with applicable consumer-protection requirements.

6. Intellectual Property Rights

Unless otherwise stated, all content available on the Telekra Products website is owned by or licensed to Telekra Products and is protected by applicable intellectual property laws.

This includes, where applicable:

• The Telekra Products name and branding;

• Logos and graphics;

• Website design;

• Product descriptions;

• Text and written content;

• Images and videos;

• Trademarks;

• Software; and

• Other proprietary materials.

You may not copy, reproduce, distribute, modify, republish, sell, license, reverse engineer, or otherwise exploit our content or intellectual property without prior written permission from Telekra Products or the applicable rights holder.

You may use the website for lawful personal and non-commercial purposes, subject to these Terms.

7. User Conduct & Prohibited Uses

You agree not to use the Telekra Products website or services to:

• Violate any applicable law, regulation, or legal obligation;

• Submit false, misleading, fraudulent, or inaccurate information;

• Engage in fraudulent transactions or payment activity;

• Interfere with the security or operation of the website;

• Attempt to gain unauthorized access to accounts, systems, servers, or data;

• Introduce viruses, malware, or other harmful code;

• Scrape, copy, or collect website data through automated means without authorization;

• Impersonate another person or entity;

• Infringe the intellectual property or other rights of another person;

• Harass, threaten, abuse, or harm others;

• Use the website for unlawful, deceptive, or unauthorized commercial purposes; or

• Circumvent or attempt to circumvent website security, access controls, or restrictions.

We may investigate suspected violations and take appropriate action, including suspending access, canceling orders, or cooperating with law enforcement where appropriate.

8. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Telekra Products website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

• The website will always be available, uninterrupted, secure, or error-free;

• Errors or defects will always be corrected;

• The website will be free of viruses or harmful components; or

• Product descriptions or website content will always be completely accurate, complete, or current.

Except where expressly stated otherwise or where prohibited by law, Telekra Products disclaims warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

However, nothing in these Terms is intended to disclaim, exclude, or limit any warranty, right, or remedy that cannot legally be disclaimed, excluded, or limited under applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Telekra Products and its owners, employees, representatives, suppliers, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to:

• Your use of or inability to use the website;

• Your purchase or use of products;

• Website interruptions or errors;

• Loss of data, profits, business opportunities, or goodwill; or

• Unauthorized access to systems or information,

except where such liability cannot legally be excluded or limited.

To the extent permitted by applicable law, Telekra Products' total liability arising from or relating to a particular claim will not exceed the amount you paid to Telekra Products for the product or service directly giving rise to that claim.

Nothing in this section limits liability where such limitation is prohibited by applicable law.

10. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Telekra Products and its owners, employees, representatives, and service providers from claims, liabilities, damages, losses, and expenses arising out of or related to:

• Your violation of these Terms;

• Your unlawful use of the website or products;

• Your violation of applicable law; or

• Your infringement of another person's rights.

11. Third-Party Services & Links

Our website may contain links to third-party websites, services, payment providers, applications, or other resources.

Telekra Products does not control and is not responsible for third-party websites, services, content, policies, availability, or practices.

Your use of third-party services is subject to the applicable third party's own terms and policies.

12. Changes to These Terms

Telekra Products may update or modify these Terms from time to time.

When changes are made, we may update the "Effective Date" at the top of this page. Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

If a material change affects an existing subscription, automatic renewal, or continuous service, additional notice, consent, or cancellation rights may apply under California law. California's automatic-renewal rules require specific disclosures and cancellation mechanisms for qualifying recurring transactions.

13. Governing Law

These Terms and any dispute arising out of or relating to your use of the Telekra Products website or purchases from Telekra Products will be governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Where legally permitted, you agree that disputes will be brought in the appropriate state or federal courts located in California, and you consent to the jurisdiction of those courts.

Nothing in this section prevents consumers from exercising any rights or protections that cannot legally be waived under applicable law.

14. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with any other policies or terms expressly incorporated by reference, constitute the entire agreement between you and Telekra Products regarding your use of the website and purchases made through it, except where a separate written agreement expressly applies.

16. Contact Information

If you have questions, concerns, or requests regarding these Terms, shipping, returns, or refunds, please contact:

Telekra Products
Website: https://www.telekraproducts.com/
Email: Nicknhan.nguyen@gmail.com