Shipping Policy
Effective Date: August 19, 2026
Last Updated: August 19, 2026
Thank you for shopping with Telekra Products. This Shipping Policy explains how we process, ship, and deliver orders placed with us. By placing an order, you acknowledge and agree to the terms described below.
1. Order Processing
Orders are typically processed after payment has been successfully received. Processing times may vary depending on order volume, product availability, holidays, weekends, and other circumstances.
If there is an unexpected delay in processing your order, Telekra Products will make reasonable efforts to notify you.
2. Shipping Timeframes
Standard shipping generally takes approximately 2–12 business days to arrive, depending on the customer's location and the shipping carrier.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary because of weather, holidays, carrier delays, high shipping volumes, customs procedures, or other circumstances beyond our control.
3. Shipping Costs & Free Shipping
Shipping charges may vary depending on the destination, order size, weight, and shipping method selected.
Free Standard Shipping is available on purchases over $85.00. The order subtotal must exceed $85.00 before applicable taxes, shipping charges, discounts, or other fees, unless otherwise stated at checkout.
Orders that do not qualify for free shipping will be charged the applicable shipping fee displayed during checkout.
Telekra Products reserves the right to change or discontinue its free-shipping offer at any time. Any applicable shipping terms will be displayed at checkout.
4. Shipping Destinations
Telekra Products ships orders to locations supported by our available shipping carriers. Certain products or destinations may be subject to shipping restrictions.
If we are unable to ship an order to the selected destination, we will contact the customer regarding the available options.
5. Tracking Information
When tracking is available, customers may receive tracking information after their order has been shipped. Tracking information may take some time to become active after the carrier receives the package.
Customers are responsible for monitoring their shipment using the tracking information provided.
6. Shipping Delays and Service Interruptions
Delivery may occasionally be delayed due to circumstances outside of Telekra Products' reasonable control, including:
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Severe weather or natural disasters
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Carrier delays or service interruptions
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Holidays and periods of unusually high shipping volume
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Incorrect or incomplete shipping information
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Customs delays
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Transportation disruptions
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Government restrictions
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Other unforeseen circumstances
Telekra Products is not responsible for delays caused by events outside our reasonable control. However, we will make reasonable efforts to assist customers with shipping-related issues when possible.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Customers should contact Telekra Products as soon as possible if they discover an error in their shipping information.
8. Lost, Stolen, or Damaged Packages
If tracking information indicates that a package has been delivered but the customer cannot locate it, the customer should first check with household members, neighbors, and the delivery location and contact the shipping carrier.
If a package arrives damaged, customers should retain the original packaging and contact Telekra Products as soon as possible. Customers may be asked to provide photographs of the damaged package and products so that we can evaluate the issue and determine the appropriate next steps.
9. International Orders
For international shipments, delivery times may vary depending on the destination, customs procedures, and the shipping carrier.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs delays are outside of Telekra Products' control and may extend the estimated delivery timeframe.
10. Changes to Orders
If you need to change your shipping address or other order information, please contact Telekra Products as soon as possible after placing your order.
We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
11. Order Cancellations
Cancellation requests should be submitted as soon as possible after an order is placed. Cancellation is not guaranteed and depends on whether the order has already been processed or shipped.
If an order has already shipped, the customer may need to follow the applicable return or refund procedures.
12. Returns and Refunds
This Shipping Policy addresses shipping matters only. Returns, exchanges, refunds, and cancellations are subject to Telekra Products' applicable Return and Refund Policy.
13. Contact Us
If you have questions regarding your order, shipping, or this Shipping Policy, please contact Telekra Products:
Telekra Products
Phone: 669-544-9684
Email: nicknhan.nguyen@gmail.com
We will make reasonable efforts to respond to shipping inquiries and assist with delivery-related concerns.
14. Changes to This Shipping Policy
Telekra Products reserves the right to update or modify this Shipping Policy at any time. Changes will become effective when the updated policy is posted or otherwise made available to customers, unless otherwise stated.
By placing an order with Telekra Products, you acknowledge that you have had an opportunity to review this Shipping Policy.
Disclaimer: This document is a general business template and is not legal advice. Because shipping obligations and consumer-protection requirements can vary by location and business model, Telekra Products should consider having this policy reviewed by a qualified attorney before publishing it as a legally binding policy.