1. Business Information

Business Name: Telekra Products
Location: California, United States
Business Address: (company address)
Email: (my email)
Phone: (my phone number)

2. When Can You Request a Refund?

For voluntary change-of-mind returns, customers generally must contact Telekra Products within 14 calendar days after receiving their order.

After this period, voluntary change-of-mind refunds generally will not be available.

However, this 14-day period does not eliminate or restrict legal rights that may apply to:

• Defective products;

• Damaged products;

• Incorrect products;

• Products that do not conform to their description;

• Products covered by a statutory guarantee;

• Other legally protected consumer claims.

For customers in the European Union, the statutory right of withdrawal and statutory remedies for defective goods are separate rights and may continue to apply after the 14-day withdrawal period.

3. Eligibility for a Voluntary Refund

To qualify for a voluntary change-of-mind refund, the product should generally:

• Be returned within the applicable 14-day period;

• Be unused;

• Be undamaged;

• Be in new and resalable condition;

• Be in its original packaging;

• Include original accessories and components;

• Have applicable safety, security, or tamper-evident seals intact and undamaged;

• Not have been modified or altered;

• Not have been damaged through misuse.

These requirements apply to voluntary change-of-mind returns and are subject to applicable consumer law.

They do not eliminate statutory rights concerning defective or non-conforming products.

4. Refunds for Defective Products

If a product is defective or does not function as reasonably expected, contact us as soon as possible.

Examples include:

• The product does not power on;

• The product fails during normal use;

• An advertised function does not work;

• The product is materially different from its description;

• An essential component is missing;

• The product arrives damaged;

• The wrong product was supplied.

Depending on the circumstances and applicable law, we may provide:

• A replacement;

• A repair;

• A full refund;

• A partial refund;

• Another legally required remedy.

5. Refunds for Damaged Products

If your product arrives damaged, please contact us promptly.

We may request:

• Photographs of the shipping package;

• Photographs of the product;

• Video showing the damage where appropriate;

• Your order number;

• Other information reasonably necessary to investigate the issue.

Please retain the original packaging until we have completed our investigation.

Where Telekra Products is responsible for the damage or applicable law requires a refund or other remedy, we will provide the remedy required by law.

6. Refunds for Incorrect Products

If we send you an item different from the one you ordered, please contact us.

After verifying the issue, we may provide:

• A replacement;

• A full refund;

• Another appropriate remedy.

Where the incorrect item was supplied due to an error by Telekra Products or its fulfillment arrangements, we will not improperly require you to bear costs that applicable law requires us to cover.

7. Full Refunds

Where a full refund is approved, the refund may generally include the amount paid for the returned product.

For EU statutory withdrawals, applicable law generally requires reimbursement of the standard delivery costs originally paid by the customer, although additional costs resulting from selecting a more expensive delivery option generally do not have to be refunded.

For voluntary U.S. change-of-mind returns, original shipping charges may not be refundable unless we state otherwise or applicable law requires otherwise.

8. Partial Refunds

A partial refund may be provided where appropriate and legally permitted.

Examples may include:

• The customer agrees to keep a product with a minor issue;

• A product has diminished value because of handling beyond reasonable inspection;

• An item is missing a non-essential accessory;

• A product has minor damage that does not prevent its use;

• Another circumstance justifies a partial refund.

Any reduction will be consistent with applicable law.

For EU statutory withdrawal rights, a customer may generally be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

9. Refunds for Opened Products

For voluntary change-of-mind returns, products should generally be unused and returned with applicable safety or tamper-evident seals intact.

However, statutory consumer rights may permit a customer to open and reasonably inspect a product.

Accordingly, Telekra Products will not automatically deny a legally protected return solely because packaging was opened where applicable law gives the customer a right to inspect the product.

Excessive use or handling may affect the refund amount where permitted by law.

10. Safety Seals

For voluntary returns, applicable safety, security, or tamper-evident seals should remain intact and undamaged.

If a seal has been broken or damaged, Telekra Products may determine that the product is not eligible for a voluntary change-of-mind refund, where legally permitted.

This provision does not override mandatory consumer rights.

Certain categories of sealed goods may have specific statutory exceptions to withdrawal rights under applicable European law.

11. Refunds After 14 Days

After the 14-day voluntary return period, Telekra Products generally will not issue refunds for:

• Change of mind;

• Unwanted products;

• Incorrect personal preference;

• Ordering the wrong model;

• Products that simply are no longer wanted.

However, refunds or other remedies may still be available when required by applicable law, including for defective or non-conforming products.

12. European Union — 14-Day Right of Withdrawal

If you are an EU consumer purchasing online, you generally have a statutory 14-day right of withdrawal for qualifying purchases.

You generally do not need to provide a reason for exercising this right.

The withdrawal period for goods generally begins when you receive the goods.

To exercise the right, contact:

Email: (my email)

Please provide your name, order number, product information, and a clear statement that you wish to withdraw from the purchase.

13. EU Refund Timing

For a valid EU withdrawal, reimbursement generally must be made within 14 days after the seller is informed of the withdrawal.

However, the seller may generally withhold reimbursement until the goods have been returned or the consumer provides evidence that the goods have been sent back, whichever occurs first.

Once Telekra Products processes the refund, the customer's bank or card issuer may require additional time to make the funds available.

14. EU Legal Guarantee for Defective Goods

The EU statutory guarantee for defective or non-conforming goods is separate from the 14-day withdrawal right.

EU consumer law generally provides a minimum two-year legal guarantee for goods, although applicable national laws may provide additional protections.

Depending on the circumstances, customers may have rights to:

• Repair;

• Replacement;

• Price reduction;

• Refund;

• Another legally required remedy.

Therefore, Telekra Products will not reject a legitimate statutory defect claim solely because more than 14 days have passed since delivery.

15. United States Refunds

For U.S. customers, Telekra Products generally provides a 14-day voluntary return period for eligible products.

U.S. customers should contact us within 14 calendar days after receiving the product if they want to request a voluntary change-of-mind refund.

Applicable federal and state consumer-protection laws continue to apply.

16. California Customers

Telekra Products is located in California.

Our limited 14-day voluntary return policy is disclosed to customers through this policy.

California law generally permits retailers to establish limited or no-refund policies when properly disclosed, subject to applicable exceptions and other legal requirements.

Nothing in this policy is intended to waive rights that cannot legally be waived.

17. Shipping Costs

Voluntary Change-of-Mind Returns

For voluntary U.S. returns, customers are generally responsible for return shipping costs unless otherwise stated.

Defective or Incorrect Products

Where Telekra Products is responsible for the issue or applicable law requires us to cover return shipping, we will provide the applicable remedy.

EU Withdrawals

For EU statutory withdrawals, customers generally bear the direct return shipping cost where legally permitted and where they were properly informed of this responsibility before purchase.

18. Original Shipping Charges

For voluntary change-of-mind returns, original shipping charges may not be refundable unless otherwise required by applicable law.

For EU statutory withdrawals, the standard delivery charge originally paid by the consumer generally must be reimbursed, while additional charges resulting from selecting a more expensive delivery option generally do not have to be reimbursed.

19. Return Shipping to Dropshipping Suppliers

Telekra Products uses third-party suppliers.

The return address may therefore be different from our business address.

Do not send a product to Alibaba, AliExpress, a supplier, or any other address unless Telekra Products specifically instructs you to do so.

Sending a product to an unauthorized address may delay processing.

20. Supplier Return Restrictions

Some of our suppliers may have strict return policies.

For example, a supplier may:

• Accept returns only within a limited period;

• Refuse certain products;

• Require photographs or videos;

• Require a defect demonstration;

• Require the item to remain unopened;

• Offer replacement rather than refund.

These supplier requirements may affect our internal processing.

However:

Supplier policies do not override mandatory consumer rights applicable to your purchase from Telekra Products.

21. Refunds When the Supplier Will Not Accept a Return

If a supplier refuses a return after its applicable supplier return period, Telekra Products generally cannot provide a voluntary change-of-mind refund after our applicable 14-day return period.

However, where a customer has a statutory right to a remedy, we will assess and handle the claim in accordance with applicable law.

22. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped or fulfilled, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

For EU consumers, statutory cancellation/withdrawal rights remain applicable where provided by law.

23. Refunds for Cancelled Orders

If an order is successfully cancelled before shipment, we will generally refund the amount paid through the original payment method.

If the order has already shipped, the applicable return or withdrawal procedure may apply.

24. Refund Processing

Approved refunds are generally issued to the original payment method.

Telekra Products accepts credit-card payments through Wix Payments.

After we initiate a refund, the time required for the credit to appear on your statement depends partly on your card issuer and payment-processing system.

Telekra Products cannot guarantee the exact date on which a financial institution will post a refund.

25. Refund Processing Time

Once an eligible return has been received and approved, we generally aim to process the refund promptly.

The overall timeframe may depend on:

1. The customer contacting us;

2. Return authorization;

3. Shipping time;

4. Receipt of the product;

5. Product inspection where necessary;

6. Refund processing;

7. Bank/card-issuer processing.

For EU statutory withdrawals, the legally applicable reimbursement deadlines will be followed.

26. Refunds for Lost Returns

Customers should use a shipping service that provides tracking when returning a product.

Where the customer is responsible for return shipping, the customer should retain proof of shipment.

If a return is lost in transit, responsibility will be determined according to applicable law and the circumstances of the return.

27. Refunds for Refused or Unauthorized Returns

If a customer sends a product to an unauthorized address or without following the return instructions, processing may be delayed.

Telekra Products may be unable to locate or process an unauthorized return.

Customers should always obtain return instructions before shipping a product.

28. Restocking Fees

Telekra Products does not routinely charge restocking fees.

If a restocking fee is introduced in the future, it will only be charged where legally permitted and will be disclosed as required.

A restocking fee will not be used to improperly reduce a refund required under mandatory consumer law.

29. Refunds for Promotional Orders

If an order was purchased using:

• A discount code;

• Promotional pricing;

• A bundle discount;

• A free-shipping promotion;

• Another promotional offer,

the refund may be calculated based on the actual amount paid for the returned product, subject to applicable law and the terms of the promotion.

30. Free Gifts and Promotional Items

If an order included a free promotional item and the entire qualifying order is returned, Telekra Products may require the promotional item to be returned as well where legally permitted.

If the promotional item is not returned, its value may be deducted from the refund where legally permitted and properly disclosed.

31. Bundled Products

If products were sold as a bundle, Telekra Products may require the complete bundle to be returned for a voluntary return.

Where applicable law gives the customer a statutory right concerning an individual product within a bundle, the applicable law will prevail.

32. Products Damaged by Customer

Telekra Products generally will not provide a voluntary change-of-mind refund for products damaged through:

• Misuse;

• Improper installation;

• Unauthorized modification;

• Unauthorized repair;

• Negligence;

• Accidental damage;

• Liquid damage;

• Electrical damage caused by improper use;

• Failure to follow manufacturer instructions.

This does not affect statutory rights relating to defects that existed when the product was supplied.

33. Fraudulent or Abusive Refund Requests

Telekra Products reserves the right to investigate suspected fraudulent or abusive refund activity.

Examples may include:

• Repeated false damage claims;

• Returning a different product;

• Returning an item purchased elsewhere;

• Manipulating serial numbers;

• Submitting falsified evidence;

• Repeatedly abusing promotional refund procedures.

Any action we take will be subject to applicable law.

34. Chargebacks

If you believe your credit card was charged incorrectly, please contact us.

We encourage customers to give us an opportunity to investigate and resolve legitimate problems.

Nothing in this policy limits any rights you may have under applicable credit-card, consumer-protection, or payment laws.

35. No Refund Policy for Certain Voluntary Returns

Because many of our products are supplied through third-party dropshipping vendors, Telekra Products generally cannot accept voluntary change-of-mind returns after the applicable 14-day period.

This is an operational limitation and does not override statutory rights.

36. Manufacturer Warranties

Some electronic products may come with a manufacturer's warranty.

A manufacturer's commercial warranty is separate from statutory consumer protections.

Where a manufacturer warranty applies, Telekra Products may assist customers with obtaining warranty information or contacting the appropriate provider.

A commercial warranty does not replace or eliminate mandatory consumer rights.

37. International Customers

Customers outside the United States and European markets should review the consumer laws applicable to their location.

Where mandatory local law applies to the transaction, Telekra Products will comply with those mandatory requirements.

38. Taxes, Duties, and Customs

Where applicable, refunds may be affected by taxes, customs duties, import charges, or other government fees.

Any refund of such amounts will be handled according to applicable law and the circumstances of the transaction.

Telekra Products does not guarantee that customs duties or other government charges paid by a customer will always be refundable.

39. How to Request a Refund

To request a refund, contact us at:

Email: (my email)
Phone: (my phone number)

Please provide:

• Full name;

• Order number;

• Product name;

• Date of purchase;

• Date received;

• Reason for requesting the refund;

• Photographs or video where relevant;

• Any other information reasonably necessary to evaluate the request.

40. Refund Review Process

After receiving your request, we may determine whether it is:

A. Voluntary change-of-mind return
Subject to our 14-day return requirements.

B. Defective-product claim
Evaluated under applicable warranty and consumer-protection law.

C. Damaged-product claim
Investigated based on the condition of the product when received.

D. Incorrect-product claim
Investigated against the original order.

E. Statutory withdrawal
Processed according to applicable consumer law.

F. Other legal claim
Evaluated according to the applicable law and circumstances.

41. No Waiver of Consumer Rights

Nothing in this Refund Policy is intended to:

• Waive statutory rights;

• Eliminate mandatory warranties;

• Restrict EU withdrawal rights;

• Restrict rights concerning defective goods;

• Override applicable U.S. federal or state law;

• Override applicable European consumer law.

If any provision conflicts with mandatory law, the mandatory law will control.

42. Changes to This Refund Policy

Telekra Products may update this Refund Policy from time to time.

Updates may be made because of:

• Changes in our products;

• Changes in suppliers;

• Changes in fulfillment arrangements;

• Changes in payment processors;

• Changes in applicable law;

• Changes in our business practices.

The updated policy will be posted on our website with its effective date.

A policy update will not retroactively remove mandatory rights that apply to purchases already made.

43. Contact Us

For refund, return, replacement, or product questions:

Telekra Products
Address: (company address)
Email: (my email)
Phone: (my phone number)

We encourage customers to contact us before initiating a return so that we can provide the correct instructions.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.